In an emergency
What should I do first after water damage?
Stay out of standing water if electricity may be involved. If it’s safe, shut off the water source, photograph the damage before moving anything, move small valuables somewhere dry, and call a restoration company.
What should I do after a pipe bursts?
Close the main water shutoff, open a faucet to drain the lines, switch off power to wet areas only if you can reach the breaker safely, photograph the damage and call for water extraction.
What should I do after a sewage backup?
Stop running water and flushing toilets, keep children and pets away, avoid touching the water and call for professional cleanup. Sewage is treated as contaminated water.
The restoration process
How does water extraction work?
Pumps and extraction units remove standing water from floors, carpet and low areas before drying begins. Removing liquid water first makes every later step faster.
How does professional drying work?
Air movers and dehumidifiers dry walls, subfloors and framing. Crews take moisture readings each day and stop when wet materials match dry, unaffected material in the same home.
How long does drying take?
Often a few days, but it depends on the materials, how long they were wet and conditions in the home. Drying stops when readings match dry, unaffected materials.
Can wet drywall or flooring be saved?
Sometimes. It depends on the water category, how long it was wet and the material. Moisture readings decide whether to dry in place or replace.
How fast can mold grow after a leak?
The U.S. EPA recommends drying water-damaged materials within 24 to 48 hours to help prevent mold growth. Actual timing depends on the material, temperature and humidity.
Cost and insurance
How much does water damage restoration cost?
It depends on how much area is wet, the water category, the materials affected, how long drying takes and whether repairs are needed. A reliable estimate needs an on-site inspection with moisture readings.
Will homeowners insurance cover water damage?
It depends on your policy and the cause. Sudden damage such as a burst pipe is often treated differently from gradual leaks or outside flooding, which usually needs separate flood insurance. Only your insurer can confirm coverage.
What documentation helps an insurance claim?
Photos and video before cleanup, the date you found the damage, moisture readings, drying logs, receipts and a list of damaged items.
Service area and contact
Which cities and ZIP codes do you serve?
McKinney (75069, 75070, 75071), Frisco (75035), Plano (75023, 75024, 75025, 75074, 75075, 75093, 75094), Allen (75002, 75013) and Prosper (75078), Texas.
How do I reach you in an emergency?
Call us. For active leaks, calling is faster than the contact form.